FAQ
01. Can Smart Logic ship my order to my country?
Yes, of course! From the beginning of our business, we
are open to the world. Smart Logic is an online shop
with no racial, religious, sex and age discrimination.
We provide global service to over 100 countries.
Wherever you are, we can share our wonderful collections
with you.
02. How can I pay for the products?
The following payment methods are accepted.
1. Pay by paypal, our paypal a/c: floydhk@yahoo.com
(It can link to youˇ¦re the bank a/c or credit
card if you haven't paypal a/c)
2. Pay by westernunion. Find the agent in your
area ( www.westernunion.com) to see how to do.
It is transferred instantly and the fastest way
for payment.
Buyer should pay the handling fee charged by
westernunion. Inform us the MTCN and your
country to us after transferred.
3. Pay by T/T wire transfer to our bank a/c.
bank info shown below
Note: Buyer should pay the handling fee charged
by bank and It may take several days for the
payment arrived to us.
4. Send Cashier check/Money order to my place.
It need 4 weeks in order to be clear after money
order is received.
Inform us if you decide to send us cashier/money
order.
Note: We don't accept Postal money order!
5. Send by cash. Make sure the letter is
insured. It is recommended to send it by express
03. What is the difference between Air, Surface and
Express Shipping?
|
Delivery days |
Asia |
America |
Mid-East |
Europe |
| Express |
1-2 |
5-7 |
5-10 |
5-10 |
| Air |
7-10 |
7-14 |
7-14 |
7-14 |
| Surface |
10-16 |
30-60 |
45-60 |
45-60 |
04. What should I do if my parcel hasn't arrived?
- Go to your nearest post office to check
- Tell the staff the number and ask is there a parcel
from Hong Kong or China
- If you still cannot find the parcel, please e-mail to
us
It may be delayed by custom inspection. The parcel will
be delayed for 3-5 days.
- Secondly, it may be due to the improper procedure of
the post office, as we send the parcel by registered
mail, it needs you to sign up to pick the parcel. So, if
there was no one at home at delivery time, then the
postman must bring the parcel back for a second
delivery. However, there are many cases where the
postman does not leave any memo for you to let you know,
so the parcel is left at the post office for a long time
until you send an e-mail to us.
- It may also be bad weather. We once experienced with a
parcel we sent to Ohio, and it needs to reach New York
first and undertake central distribution. But at New
York, there was a snowstorm for a week, and all the
transportation was stopped by the bad weather. So, the
customer received the parcel three weeks after we sent
the package.
05.What should I do if my ordered items are broken
due to poor packing?
Simple! Return the parcel to us when you pick up the
parcel at the post office or in front of the postman. If
you find the parcel comes with apparent damage, please
check the items inside at once. If it is damaged, please
refuse it immediately. Let it return to us, and then you
won't need to pay for any shipping. After the parcel is
returned, we will resend and repack the order to you.
06. What items can I buy at wholesale price?
Generally, we offer every item at wholesale prices, but
only regular and common items can be offered at
wholesale quantity. Please follow the following
procedures:
- Email us what item and quantity you need
- We will quote a price for you
- If you are interested in the same kind of items, we
can assign a fixed discount to you
- Combine shipping is welcome to save you money
07. Can I ask for a refund?
We do not offer refunds for complete products that are
working under normal conditions. If your product is not
working or is broken by arrival, you can ask us to
resend the item to you. We are not responsible if you
broke the item yourself and we will not provide a refund
under this condition.
|
